Refund Policy | ScepterIQ

Our Commitment

We believe in trying before you buy. That's why we offer a $7 Test Drive — giving you 7 full days to experience ScepterIQ with real customer interactions before committing to a subscription. This ensures you only pay for a plan when you're confident it works for your business.

1. Credit-Based Refund Policy

ScepterIQ uses a credit-based consumption model. Refund eligibility depends on credit usage:

New Account Guarantee (7 Days)

If you're a new subscriber and less than 10% of your plan's credits have been consumed, you can request a pro-rated refund within 7 days of your initial signup.

Service Not Working as Described

If our AI assistant fails to function properly due to issues on our end, you're entitled to a full refund within 14 days of purchase.

Credits Already Consumed

Once credits are consumed through AI assistant usage, they are non-refundable. Consumed credits represent actual AI processing resources used.

2. Subscription Renewals

Since the Test Drive lets you fully evaluate ScepterIQ before subscribing, subscription purchases are considered final. However, we understand mistakes happen:

Forgot to Cancel? 48-Hour Grace Period

If your subscription renewed and you meant to cancel, contact us within 48 hours of the charge. If you haven't used the service during the new billing period, we'll issue a full refund — no questions asked.

Technical Issues

If you experience significant, unresolved technical problems caused by ScepterIQ that prevent you from using the platform, contact us. We'll work with you to either fix the issue, provide bonus credits, or issue an appropriate refund.

3. What's Not Eligible for Refund

•Subscription charges beyond the 48-hour grace period
•Credits already consumed through AI assistant usage
•Add-on credit packs once purchased
•Issues caused by third-party services or integrations
•Dissatisfaction after substantial use of the service

4. Cancellation

You can cancel your subscription anytime — no penalties, no hassle. Just visit your account dashboard.

Service remains active until your billing period ends
No future charges after cancellation
Reactivate anytime if you change your mind

Pro tip: Set a reminder a few days before renewal if you're unsure about continuing.

5. How to Request a Refund

Send an email to billing@scepteriq.com with:

Your account email
Date of charge
Brief reason for the request

Response time: Within 2 business days
Refund processing: 5-10 business days to your original payment method

6. Bonus Credits

For issues that don't warrant a full refund, we may offer bonus credits or extended subscription time. We're always happy to find a fair solution.

Questions?

We're a small team that genuinely cares about our customers. If you have questions or a unique situation, just reach out — we'll do our best to help.

billing@scepteriq.com