Privacy Policy

1. Introduction

ScepterIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer engagement platform.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, business name, and billing information when you create an account.
• AI Interaction Data: Conversation transcriptions, interaction metadata (duration, timestamps), and outcomes (appointments booked, leads captured) from your AI assistant's customer interactions.
• Business Information: Details you provide about your business including services, hours, FAQs, and appointment availability.
• Usage Data: Information about how you use our platform, including credit consumption, analytics, and performance metrics.

3. Third-Party Service Providers

To provide our AI customer engagement platform, we use trusted, enterprise-grade third-party providers for:

• AI Processing Infrastructure — Powering conversational AI capabilities
• Speech Processing — Enabling natural-sounding AI interactions
• Cloud Infrastructure — Hosting and data storage

These providers process data on our behalf and are bound by their own privacy policies and data protection obligations.

4. How We Use Your Information

We use collected information to:

• Provide and maintain our AI customer engagement platform
• Process your transactions and manage your account
• Improve our AI models and service quality
• Send you service-related communications
• Comply with legal obligations

5. Conversation Logs & Transcripts

We store conversation logs and transcripts to provide you with interaction history, enable quality review, and improve our service. This data is encrypted and accessible only to you and authorized ScepterIQ personnel for support purposes.

6. We Do Not Sell Your Data

Your data is used solely to provide and improve ScepterIQ's service. We do not share, rent, or sell your information to advertisers, data brokers, or any other third parties for their marketing purposes.

7. Data Security

We implement industry-standard security measures including encryption, secure data centers, and access controls to protect your information. Conversation data and transcriptions are encrypted both in transit and at rest.

8. Data Retention

We retain conversation logs and transcriptions for the duration specified in your account settings. You can delete your data at any time through your dashboard or by contacting us.

9. Your Rights (GDPR & CCPA)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data ("Right to be Forgotten")
• Request restriction of processing
• Export your data in a portable format (data portability)
• Opt out of marketing communications
• Know what personal information we collect and how it's used (CCPA)
• Request that we do not sell your personal information (CCPA)

To exercise any of these rights, contact us at privacy@scepteriq.com. We will respond within 30 days.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
privacy@scepteriq.com