Privacy Policy

1. Introduction

ScepterIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone receptionist service.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, business name, phone number, and billing information when you create an account.
• Call Data: Phone numbers, call duration, call recordings, and transcriptions of calls handled by your AI receptionist.
• Business Information: Details you provide about your business including services, hours, FAQs, and appointment availability.
• Usage Data: Information about how you use our service, including analytics and performance metrics.

3. Third-Party Service Providers

To provide our AI receptionist service, we use trusted, enterprise-grade third-party providers for:

• Telephony Infrastructure — Handling and routing phone calls
• Speech-to-Text Processing — Transcribing call audio into text

These providers process call data on our behalf and are bound by their own privacy policies and data protection obligations.

4. How We Use Your Information

We use collected information to:

• Provide and maintain our AI receptionist service
• Process your transactions and manage your account
• Improve our AI models and service quality
• Send you service-related communications
• Comply with legal obligations

5. Call Logs & Transcripts

We store call logs and transcripts to provide you with call history, enable quality review, and improve our service. This data is encrypted and accessible only to you and authorized ScepterIQ personnel for support purposes.

6. We Do Not Sell Your Data

Your data is used solely to provide and improve ScepterIQ's service. We do not share, rent, or sell your information to advertisers, data brokers, or any other third parties for their marketing purposes.

7. Data Security

We implement industry-standard security measures including encryption, secure data centers, and access controls to protect your information. Call recordings and transcriptions are encrypted both in transit and at rest.

8. Data Retention

We retain call recordings and transcriptions for the duration specified in your account settings. You can delete your data at any time through your dashboard or by contacting us.

9. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
privacy@scepteriq.com