Terms of Service
Last updated: December 2025
1. Acceptance of Terms
By accessing or using ScepterIQ's AI phone receptionist service ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.
2. Service Description
ScepterIQ provides an AI-powered phone receptionist service that answers calls, takes messages, books appointments, and provides information to callers on behalf of your business.
3. Call Transcription & Two-Party Consent
⚠️ IMPORTANT: You are responsible for ensuring your use of AI call transcription complies with your local "Two-Party Consent" laws.
ScepterIQ transcribes calls into text. Some jurisdictions require all parties to a phone call to consent to being monitored or transcribed. As the business owner, it is your sole responsibility to:
- Understand and comply with federal, state, and local consent laws
- Configure your AI receptionist greeting to disclose transcription when required
- Consult with a qualified attorney if you are unsure of your obligations
ScepterIQ is a tool, not a lawyer. We provide technology; we do not provide legal advice. We are not liable for any legal consequences arising from your failure to comply with applicable consent laws.
4. AI Limitations & Liability Disclaimer
ScepterIQ uses artificial intelligence. AI can make mistakes.
Our AI receptionist may occasionally:
- Provide incorrect or incomplete information ("hallucinations")
- Make promises or commitments that you did not authorize
- Misunderstand caller requests or intent
- Fail to properly book or record information
ScepterIQ is not liable for any damages, lost business, or other consequences arising from incorrect information, unauthorized promises, or other errors made by the AI agent. You agree to review call logs regularly and to maintain oversight of AI-customer interactions.
5. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities under your account.
6. Pricing and Payment
Subscription fees are billed monthly in advance. Additional usage beyond your plan's included minutes will be charged at the rate specified in your plan (currently $0.20 per additional minute).
- Call duration is calculated in 1-minute increments
- You may cancel your subscription at any time
7. Refund Policy
We offer a $7 Test Drive so you can fully evaluate ScepterIQ before committing to a subscription.
For complete details, please read our full Refund Policy.
8. Acceptable Use
You agree not to use the Service to:
- Violate any laws or regulations
- Harass, abuse, or harm others
- Transmit spam or unsolicited communications
- Impersonate others or misrepresent your affiliation
- Interfere with or disrupt the Service
9. Intellectual Property
The Service, including all software, AI models, and content, is owned by ScepterIQ and protected by intellectual property laws. You retain ownership of any content you provide through the Service.
10. Limitation of Liability
ScepterIQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months prior to the claim.
11. Termination
We may suspend or terminate your access to the Service if you violate these terms. Upon termination, your right to use the Service will cease immediately. You may export your data prior to termination.
12. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new terms.
13. Contact Us
For questions about these Terms, please contact us at:
legal@scepteriq.com